Politique d’expédition

Shipping Policy

We are committed to providing you with the best shopping experience and ensuring that your order is delivered on time and safely. Below is our shipping policy:

1. Processing Time

• All orders will be processed and shipped within 24-48 hours (business days). Processing time may be delayed due to holidays, promotions, or unforeseen circumstances.

2. Shipping Method and Costs

• We offer standard shipping options, and the shipping costs depend on your delivery address.
• Standard Shipping: Estimated delivery within 9-14 business days.

3. International Shipping

• We offer international shipping services, and the shipping cost varies depending on the destination country/region. You can view the specific shipping fee and estimated delivery time during checkout.

4. Order Tracking

• Once your order is shipped, we will send you a tracking number and carrier information via email. You can track your package on the carrier's website or on our order tracking page.

5. Damage or Loss

• If your package is damaged or lost during transit, please contact our customer service team immediately. Keep all packaging materials and take photos for evidence.

6. Return and Refund Policy

• If you are not satisfied with your order, you can request a return according to our Return & Refund Policy. Please submit your return request within 14 days of receiving the product, and the item must be in its original packaging and unused condition.

7. Contact Us

• If you have any questions, please contact our customer service team:
  Email: service@sunlovekids.com
  Phone: +1 7022048974