You can apply your code at the Checkout page. Look for the "Discount code" box, type or paste your code, and hit "Apply" before completing your payment.

If your code isn't applying, please check the following:

• Expiration Date: Has the code expired?
• Requirements: Does your order meet the minimum purchase amount or specific item requirements?
• Exclusions: Is the item already on clearance or part of another sale?

We accept all major credit cards (Visa, MasterCard, American Express, and UnionPay), as well as secure checkout options through PayPal, Shop Pay, Apple Pay, and Google Pay (depending on your location).

or more details, please refer to the Payment page.

Absolutely. Our store is hosted on Shopify, which is certified Level 1 PCI DSS compliant. All credit card and transactional information is encrypted using secure socket layer technology (SSL) to ensure your data remains 100% safe.

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.

If you have any questions, welcome to contact us at service@sunlovekids.com

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at service@sunlovekids.com.

Once an order has been shipped, it cannot be canceled, but you can return it after receipt in accordance with our Return Policy.

While we ship worldwide, some products may be restricted in certain regions due to material-based customs regulations—for instance, pillows containing grain cannot be delivered to the Middle East.

Shipping is free worldwide for orders of $69.99 and above. For orders under $69.99, a fee of $6.99 to $7.99 will be calculated at checkout based on your location. For full details, please check our Shipping Policy.

Processing usually takes 1–3 business days. Estimated delivery times range from 5–12 business days depending on your destination and chosen shipping method. Please note that customs delays or peak shopping seasons may slightly impact delivery times.

For full details, please check our Shipping Policy.

We offer a 30-day return policy on all items, with the exception of clearance products, customized or personalized orders, and items damaged by the user. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. For more details, please visit our Return & Exchange page.

Yes! In compliance with UK and EU consumer protection laws, you have the statutory right to withdraw from your purchase within 14 days of delivery without giving any reason, subject to applicable exceptions.

To initiate your return, please Submit Withdrawal Request or contact us at service@sunlovekids.com with your order number, full name, and the item(s) you wish to return. For more detailed information, please refer to our EU/UK Right of Withdrawal page.

Just email us at service@Sunlovekids.com or use our Contact Us page with your order number. (For quality issues, please attach clear photos/videos). Our team will get back to you with next steps within 24 hours!

Please refer to our Return & Exchange page for full details.

If it’s our mistake: If the return is due to a product defect, damage, or an error on our part (such as sending the wrong item), we will cover all return shipping costs.

For all other reasons: If you simply changed your mind, ordered the wrong size, or no longer want the item, the customer is responsible for the return shipping fees.