Order Processing
All orders placed on sunlovekids.com are processed and fulfilled by our warehouse team within 1-3 business days. Please note that business days do not include weekends or holidays. Once your order has been fully processed, it will be shipped out, and delivery will occur within the time frame associated with the shipping method selected during checkout. Shipping costs are non-refundable.
Shipping Times & Carriers
After your order is shipped, transit times can vary between 1-7business days depending on the shipping speed chosen at checkout. The following carriers are used for shipping:
UPS: 1-800-742-5877
FedEx: 1-800-463-3339
United States Postal Service: 1-800-275-8777
If you require further assistance regarding your shipment, please contact our support team at service@sunlovekids.com.
Free Shipping
We offer free standard shipping on orders over $39.99 within the contiguous United States. This offer does not apply to orders shipping to Hawaii, Alaska, the Virgin Islands, Puerto Rico, or Canada. Please ensure that the total cost of your order is over $39.99 after any discount codes are applied to qualify for free shipping.
Updating Shipping and Billing Information
Shipping Address
It is important to review your shipping details before finalizing your purchase. If you need to update your shipping address, please contact our support team at service@sunlovekids.com with your order number and the corrected address within 24 hours of placing your order. We will do our best to accommodate your request. However, once your order is fully processed and a tracking number is provided, your order can no longer be canceled or modified.
Billing Address
We are unable to update billing addresses after an order is placed. However, as long as your shipping address is correct, your order will be processed without any issues. Please check your order confirmation to ensure all details are correct.
Order Cancellation
If you need to cancel your order, please email us at support@sunlovekids.com within 24 hours of placing your order. Be sure to include “Cancel Order” and your order number in the subject line. We will do our best to accommodate your request. Please note that once your order is fully processed and a tracking number is provided, we will not be able to cancel your order.
Shipping to Special Addresses
Mail Forwarding Services
We do ship to Mail Forwarding Service addresses. However, once the order is marked as delivered by the carrier, we are no longer responsible for the items after they have reached the shipping address on file. Orders or items shipped to Mail Forwarding Service addresses are not eligible for replacements of any kind.
P.O. Boxes
We are happy to ship to P.O. boxes. Please note that shipping to a P.O. box may result in delayed delivery times as determined by the carrier.
Gifting
Gift Cards
We offer digital gift cards that can be used on sunlove.com only. During checkout, you will have the option to enter the recipient’s email address for direct delivery of the gift card. If you prefer, you can enter your own email address and forward the gift card to the recipient at a later time.
Gift Messages and Receipts
If you would like to add a message to an order being sent as a gift, please reach out to our support team at service@sunlovekids.com with your order number and message. We are more than happy to add this message to your purchase and have it sent with a gift receipt!
