FAQS
Shipping Policy
Do you offer free shipping?
Yes! We provide free shipping on orders over $39.99.
How long will the delivery take?
Orders will usually be processed within 1-2 business days of ordering and delivered within 7-10 business days.
How do I change my shipping address?
We can change or update your shipping address within 24~48 hours after the order has been placed.
To change the shipping address for your order, please email us at service@sunlovekids.com or contact us online via store chat.
Returns & Refunds
Do you offer refunds?
Yes, we offer full and partial refunds.
How long after I complete a purchase can I ask for a refund?
A refund request can be submitted within a month after the purchase is made.
Payments & Safety
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
What payment methods do you accept?
We accept payments from major credit card companies including Paypal, Visa, Mastercard and American Express.
Is my personal information kept private?
Our commitment to preserving your privacy is unwavering. Except in cases where it is necessary to provide you with a service, such as setting up the delivery of a product, conducting credit and other security checks, and for customer research and profiling, we will not share information about our visitors or customers with outside parties unless we have your express permission to do so. Please review our complete privacy policy for more details.
