FAQS
Shipping Policy-1
Do you offer free shipping?
Yes! We provide free shipping on orders over $69.99.
How long will the delivery take?
Orders will usually be delivered within 1-3 business days after ordering and reach your hand within 7-14 business days depends on different countries and areas.
How do I change my shipping address?
We can change or update your shipping address within 24~48 hours after the order has been placed.
To change the shipping address for your order, please email us at service@sunlovekids.com or contact us online via store chat.
Returns & Refunds
Do you offer refunds?
Yes, we offer full and partial refunds.
How long after I complete a purchase can I ask for a refund?
A refund request can be submitted within a month after the purchase is made.
Payments & Safety
1. Available Payment Methods
Sunlovekids offers secure and convenient payment options for customers worldwide. Available payment methods may vary depending on your country or region, and the checkout page will automatically display the options available to you.
Shopify Payments
We accept major international credit and debit cards, including Visa, Mastercard, American Express, and UnionPay, as long as the transaction passes our fraud screening system.
Through Shopify Payments, we also support Shop Pay, Apple Pay, Google Pay, Bancontact, and iDEAL, where available.
PayPal
You can shop and pay online quickly and securely with your PayPal account.
PayPal is available for customers from selected countries. If PayPal is available in your region, it will automatically appear as a payment option at checkout.
Please note that exchange rate differences may occur if the currency of your PayPal account is different from the currency used on our website.
Klarna
We also support Klarna installment payments where available.
Eligible customers may be able to split their purchase into 4 interest-free payments over 6 weeks, with payments made every 2 weeks. Klarna availability depends on your country, order value, and Klarna’s approval process.
2. Payment Security & Privacy
All direct payment gateways we use follow PCI-DSS standards, which are managed by the PCI Security Standards Council and supported by major payment brands such as Visa, Mastercard, American Express, and Discover.
Your payment information is processed securely through trusted payment providers, and we do not store your full credit card details.
We are committed to protecting your personal information. Your information is only used when necessary to provide our services, including processing your order, arranging delivery, conducting credit and security checks, improving customer experience, or complying with applicable laws.
We do not share visitors’ or customers’ personal information with outside parties without permission, except where necessary to complete an order, provide our services, or meet legal requirements.
For more details, please review our Privacy Policy.
