WHAT ITEMS ARE RETURNABLE?
Items are returnable if they meet the following requirements:
Within 30 days from the date of purchase
In unused and resalable condition
In the original packaging with all the tags intact
HOW DO I MAKE A RETURN?
To start your return process, please visit our returns center. Your order number and email address is required to find your order. Follow the instructions and select the items you wish to return. Allow 24 to 48 hours for your return to be approved. Once approved you will receive a confirmation email with shipping information and instructions.
WHAT ARE THE REFUND OPTIONS?
The following refund options are supported:
Refund to the original payment method
Refund to store credit (if applicable)
HOW DO I SHIP BACK THE ITEMS?
Sunlove will cover the cost of shipping if your order meets our return requirements. Once your return is approved, you will be emailed a return label to ship your product back to us.
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. When approved, you will receive your refund in the method of reimbursement selected in your return request (either original form of payment or store credit).
ARE FREE RETURNS AVAILABLE TO INTERNATIONAL CUSTOMERS?
International orders do not qualify for free return shipping. Exceptions include defective items and shipping errors made by Sunlove. Import duties and VAT charges may apply for international deliveries and are not included in your order’s total. sunlove assumes no responsibility for import duties or customs charges.
CAN ITEMS BE EXCHANGED?
While we cannot accommodate product exchanges, customers should follow the return process to receive a refund for their item to their original form of payment.
CAN I EXCHANGE OR RETURN ITEMS GIFTED TO ME?
We do not offer exchanges for gifted items. If you’d like to return gifted Sunlove products, please contact our support team at service@sunlove for further assistance.
CAN I REFUND A GIFT CARD?
Gift cards are not refundable. Additionally, purchases made using a gift card cannot be refunded.
CAN I UPDATE MY SHIPPING ADDRESS?
We recommend reviewing your order details before making your purchase. Check your confirmation email to ensure that your shipping address is correct. If your shipping address is incorrect, please reach out to our support team at service@sunlovekids.com with your order number and corrected address within 24 hours of placing your order. We will do our best to accommodate your request. Once your order is fully processed and a tracking number is provided, your order can no longer be canceled.
CAN I UPDATE MY BILLING ADDRESS?
While we’re unable to update your billing address after your order is placed, your order will go through with no issues as long as your shipping address is correct. Keep an eye out for your order confirmation!
HOW DO I CANCEL MY ORDER?
Please email service@sunlovekids.com within 24 hours of placing your order. Make sure to include “Cancel Order” and your order number in the subject line. We will do our best to accommodate your request. Please note, once your order is fully processed and a tracking number is provided, your order can no longer be canceled.
ORDER ISSUES
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MY PACKAGE IS SHOWING AS DELIVERED, BUT I AM UNABLE TO FIND IT ANYWHERE. WHERE IS IT?
Tracking information created by the carrier is sometimes incorrect. We recommend that you wait 1 - 2 business days to see if the carrier is able to deliver your package, or give them a call to check on your order. You may also want to check with neighbors to see if your package was delivered to them by mistake. If you do not receive your order within 7 days of your tracking update, please reach out to our support team at service@sunlovekids.com.
IT'S PAST THE RECOMMENDED WAITING PERIOD, I'VE CHECKED WITH MY NEIGHBORS AND THE CARRIER, BUT I'M STILL UNABLE TO FIND MY PACKAGE.
We are very sorry to hear that you did not locate your package. We will work with the carrier to thoroughly investigate all delivery issues. Based on our assessment, and at Sunlove’s discretion, we may issue a replacement order to a new address or reimburse in the form of Sunlove store credit.
Please contact our support team at service@sunlovekids.com with your order number for further assistance within 7 days from the marked delivery date.
I’M MISSING OR RECEIVED AN INCORRECT ITEM IN MY ORDER. WHAT CAN I DO?
We’re sorry to hear about the mix-up in your order! Please reach out to our support team at service@sunlovekids.com within 14 days of receiving your order for further assistance.
